Skip Ribbon Commands
Skip to main content
Navigate Up
Sign In
Skip Navigation LinksHome > About Komatsu > Customer Training

BSB30115 Certificate III in Business

Kick-start your career.

This nationally recognised Qualification is designed to provide you with the skills and knowledge to develop a broad range of business skills to kick-start your career. 
If you work in a business support role, this is the ideal course to bring you up to speed with the latest business and computing skills. It will help you become more efficient in your day-to-day operations and improve your confidence in dealing with thbusiness operations.e technology, regulations and legislation which affects business operations.
Learning Outcomes
  • Increase your confidence and knowledge in business operations.
  • Develop an increased understanding of business operations.
  • Deliver quality customer service to your customers.
  • Work effectively with your fellow team members and managers.
Duration: 12 Months
As this is self-paced, you are welcome to complete the course as fast as you like. However, we recommend that you complete one to two units per month to complete within the 12-month time limit.
We find our students complete the course in varying time frames. It really does depend on your life situation. That is, your time, availability, background, skills and work rate.
Training Locations
This Certificate III can be delivered online or in one of Komatsu Training Academy’s own training venues or at any customer workplace or worksite throughout Australia
Resources Required
Participants will be provided with all learning and assessment materials in order to complete this course.
Recognition of Prior Learning (RPL)
If you are currently working in a management and leadership position and have more than two years’ business management experience, please talk to a Komatsu Training Academy course consultants about Recognition of Prior Learning (RPL) eligibility. Our expert trainers can develop a tailored training plan for you based on your existing role and experience.
Course Content
The successful achievement of this qualification requires you to complete 12 units in total. This includes 1 core unit and 11 elective units listed below:
Core Units
Course Units
Apply knowledge of WHS legislation in the workplace
Elective Units
Course Units
Process customer complaints
Deliver and monitor a service to customers
Work effectively with diversity
Contribute to effective workplace relationships
Support operational plan
Support continuous improvement systems and processes 
Support a workplace learning environment
BSBFLM312 Contribute to team effectiveness
Implement and monitor environmentally sustainable work practices
BSBWOR301   Organise personal work priorities and development
Provide first aid
If you are unsure of what's right for you, or would like to discuss this and other Komatsu Training Academy programs in more detail, please call us on 1300 390 377.