According to Jason, the new
branch, which represents a significant improvement over its previous Mt Isa operation,
includes a 600 sq m workshop incorporating two 50 sq m work-bays and a 10 tonne
overhead crane, a 600 sq m parts warehouse with over 1500 line items in stock,
as well as office and support facilities.
“Our service and support
capabilities at Mt Isa now include machine midlife and full rebuilds, component
repairs and rebuilds, field service and repairs, and onsite labour hire,” said Jason.
In addition to parts holding for
Komatsu’s own products, stocks on hand include a range of aftermarket parts,
including Exide batteries, Hella and Ionic lights, Fleetguard filters,
undercarriage parts (both Komatsu OEM and aftermarket), ground engaging tools
(OEM, KVX, Hensley and aftermarket) and hydraulic hoses and components (OEM and
“Our two fully equipped 50 sq m
work bays include a 10 tonne overhead crane, allowing us to carry out all types
of repairs and servicing of equipment, ranging in size from utility machines to
100 tonne trucks and 130 tonne excavators,” he said.
“In addition, our onsite cylinder
repair bench means we can carry out hydraulic cylinder repairs for any size
Kris Burford, Komatsu’s Regional
General Manager for Northern Queensland, said Komatsu’s Mt Isa branch, which
currently employs four field service fitters, is looking to engage more as
The branch also has three
site-compliant field service vehicles, a
4WD truck with HIAB crane and two 4WD Hilux utes.
“We have set up Mt Isa to be a
fully self-sufficient operation, capable of all repairs from servicing,
breakdowns and general repairs through to full machine rebuilds,” said Kris.
Komatsu’s customer base in the Mt
Isa region includes copper, lead, zinc and gold mining, construction and rural operations.
“As a result of Komatsu’s formation
of Komatsu Mining Corporation through our acquisition of Joy Global and its
range of surface and underground mining equipment, we have significantly
increased the range of products and applications that we now service and
support,” he said.
“This includes the ability to
support and service Komatsu raiseboring drill systems and conveyor systems, and
we will be further further developing our support capabilities around additional
hard rock underground mining equipment that we look forward to introducing in
“Komatsu has been supporting the
Mt Isa region for over 20 years, backed by centralised technical support, and
we are delighted to now be offering a significantly upgraded service and
support facility for our customers here,” Kris said.